CNC Machining Oy: The 100% delivery reliability of the framework agreement benefits both parties in the partnership
Machining professional Joensuu CNC-Machining Oy has trusted S&N Oy as a bearing supplier for nearly ten years. Aleksi Tahvanainen, purchasing engineer at CNC-Machining, part of EFM Group, explains that S&N's delivery reliability has been one hundred percent without exception, which is critical as the company supplies precision bearing assemblies as subcontracting to demanding international customers. Quality, production efficiency and schedule accuracy must always be of the highest standard.
S&N's proactive customer service approach and openness in solving challenges have made the cooperation effortless. Thanks to S&N's expertise, the end customer decided to upgrade alongside their existing bearings to also include high-quality NSK precision bearings, which S&N, as an authorised NSK reseller, is able to offer at a cost-effective price.
The order-specific framework agreement with S&N for various precision bearings guarantees flexibility and enables forecasting, which is an essential part of the smooth operation of CNC Machining. Tahvanainen particularly values the fact that order batch forecasting and S&N's possibility for intermediate storage enables the optimisation of bearing deliveries flexibly according to the customer's production. Delivery forecasting also enables the customer to optimise logistics costs. Tahvanainen notes that sometimes in urgent cases, express delivery has also been available from S&N at a reasonable price.
Especially during global supply disruptions, trust in S&N's customer service has only grown. Challenges are always resolved fastest when you can speak directly and honestly, states Tahvanainen. When global availability was at its weakest, our company recognised that S&N Oy was able to supply alternative bearings even when component availability was more difficult. Domestic companies must be able to cooperate, as the main thing is that the end customer is satisfied, Tahvanainen concludes.
In this changing world, the cooperation with S&N Oy has proven to be a valuable asset. Now as part of a large group, Tahvanainen sees that this trust provides a good foundation for building even broader cooperation.
